Careers

We are looking for 2 experienced and talented senior developers to join our expanding UK based development team. Our platform is designed, developed and deployed using the Microsoft stack (.NET Core / MVC / EF Core / SQL Azure / Azure, Azure DevOps and Xamarin). The ideal candidate will have the ability to work across the whole SDLC from inception through to design, implementation and deployment on our SaaS platform. 

The ideal candidate will have: 

• Strong C# Skills 
• Excellent XAML 
• .NET Core 
• Entity Framework Core (SQLite)   
• Objective-C 
• SwiftUI 
• Java 
• Messaging (APNS, Firebase) 
• iOS Deployment (App Store Connect) 
• Android Deployment (Google Play Console) 
• GitHub/BitBucket 
• Experience implementing 3rd party APIs 

In addition, any or all of the following would be advantageous:

• JIRA (or other project management software) 
• PRINCE2 / PRINCE2 Agile 
• Azure DevOps  
• ASP.NET Core 
• Azure  
• Google Cloud Services (Speech-to-Text, Vision etc.) 
• Microsoft Cognitive Services (Vision / Speech / Language) 

Please send a cover letter and CV to [email protected]

We are looking for an experienced and talented mobile developer to join our expanding UK based development team. Our platform is designed, developed and deployed using the Microsoft stack (.NET Core / MVC / EF Core / SQL Azure / Azure, Azure DevOps and Xamarin). The ideal candidate will need the ability to design, develop and deploy features for our Xamarin Forms / MAUI (iOS and Android) app. You will have a keen eye for detail for front-end UI/UX development and have the ability to deliver maintainable and performant code for the both platforms in an Agile environment. You will have an excellent understanding of the entire platform architecture and the propriety .NET Core that provide the app with data. You will be based in our office in Cranfield Innovation Centre for a minimum of 3 days per week. 

We expect every member of our team to contribute in the design and planning stages; we are constantly striving to improve our product for our customers. You will be expected to offer your technical expertise on client calls/meetings and provide technical insight to the business account managers during the tender process. The ability to communicate at every level is essential and we would expect you to share your knowledge with the junior members of the development team and also non-technical senior management. A degree in a computer related discipline is desirable but commercial experience is essential.  

The ideal candidate will have: 

• Strong C# Skills 
• Excellent XAML 
• Dependency Injection  
• .NET Core 
• Entity Framework Core (SQLite)   
• Objective-C 
• SwiftUI 
• Java 
• Messaging (APNS, Firebase) 
• iOS Deployment (App Store Connect) 
• Android Deployment (Google Play Console) 
• GitHub/BitBucket 
• AutoMapper 
• Experience implementing 3rd party APIs 

In addition, any or all of the following would be advantageous:

• JIRA (or other project management software) 
• PRINCE2 / PRINCE2 Agile 
• Azure DevOps  
• ASP.NET Core 
• Azure  
• Google Cloud Services (Speech-to-Text, Vision etc.) 
• Microsoft Cognitive Services (Vision / Speech / Language) 

Please send a cover letter and CV to [email protected]

We are excited to announce an opportunity for a Customer Success Executive to join our expanding team. If you have a passion for supporting customers in a software/digital capacity and thrive in a dynamic environment, we would like to hear from you.

Based at our office in Cranfield, you will play a crucial role in contributing to the Customer Success Team and General Manager to influence, manage and deliver outstanding customer experiences.

As a Customer Success Executive, you will:

Customer Support and Engagement

• Handle incoming enquiries via email, telephone and Microsoft teams in a professional and timely manner.
• Establish and maintain strong relationships with customers, ensuring their needs are met with tight deadlines.
• Proactively contact customers with updates regarding queries, projects and any other relevant information.
• Assist the Customer Success team in onboarding processes for new customers, ensuring completion within agreed timescales.
• Deliver training sessions to customer users as per contractual agreements or as part of paid professional service packages.
• Occasionally travel for onsite customer meetings and onsite event support. (Please note this can include travelling globally, so a valid passport will be required.)
• Have the flexibility to work out of hours and weekends on occasions according to customer agreed timescales.

Administrative and Team Support

• Maintain accurate and detailed customer records to ensure history is up-to-date and accurately reported.
• Assist the Customer Success Manager with their duties and responsibilities as needed.
• Demonstrate flexibility to work across different roles/ duties as the team requires.
• Work towards achieving team and individual targets as set by the Customer Success Manager.

As a Customer Success Executive, the following would be advantageous:

• Being able to adapt and learn new software and technology.
• Excellent IT skills, ensuring proficiency in relevant tools and platforms.
• Exhibit strong analytical skills for problem solving and decision making.
• Excellent in both written and verbal communication
• Being able to translate complex technical themes into plain English for effective communication for both technical and non-technical audiences.
• Ability to prioritise workload effectively and perform well under pressure.
• Be a team player with a positive, can-do attitude.
• Capable of working independent as well as collaboratively as a team.
• Experience in working in a SaaS environment
• Knowledge of helpdesk software
• An interest in sports, hospitality or travel is advantageous
• A willingness to travel to provide onsite event support for our product
• Willing to contribute to work outside of normal working hours to support Guestia and its customers during events. This may include weekend work.

Company Benefits:

• Flexible working hours (within 8am – 6pm)
• Flexible remote working (upon completion of probation, minimum 3 days a week in the office)
• Private Health Care
• Company Car Scheme
• Monthly Socials
• Company Days Out
• Company Pension
• Performance Bonus’
• Competitive salary

How to apply:

Interested candidates should submit their CV and a cover letter detailing their experience and suitability for the role to [email protected]

Guestia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Closing Date: 20th September 

First Interviews Commencing: 23rd September 

We are excited to announce an opportunity for a Customer Success Manager to join our expanding team. If you have a passion for supporting customers in a software/digital capacity and thrive in a dynamic environment, we would like to hear from you.

Based at our office in Cranfield, you will play a crucial role in contributing to the overall vision and strategy of our company. We are committed to continuously improving our product for our customers, and we value the insights and expertise of every team member.

As a Customer Success Manager, you will:

Customer Support and Engagement:

• Provide expert support to customers, ensuring their success with our software solutions.
• Act as a point of escalation for customer queries and problems.
• Oversee the onboarding of new customers within agreed timescales.
• Manage incoming enquiries via email, monitoring all inbound communications from customers, including support and day-to-day feedback.
• Participate in client calls and meetings, offering valuable insights and guidance.
• Maintain effective communication at all levels, fostering strong relationships with customers and internal teams.
• Contact customers with timely updates.
• Have the flexibility to work out of hours and weekends on occasions according to customer agreed timescales.

Customer Relationships Management

• Oversee all customers and build relationships with key contacts to ensure continued good relationships.
• Ensure customer success maintain accurate, detailed customer records to ensure customer history is updated and accurately reported.
• Manage customers and customer requests as per contractual agreements or paid professional services.
• Occasionally travel for onsite customer meetings and onsite event support. (Please note this can include travelling globally, so a valid passport will be required.)
• Write scopes of work and proposal documentation for new development opportunities.

Commercial Awareness:

• Demonstrate commercial awareness around managing customer needs.
• Drive revenue growth of professional services.

Team Leadership and Development

• Outline team and individual targets and report on the progress of these targets with the General Manager.
• Define working practices and processes, working towards a continuous improvement approach.
• Provide training, mentor and assist with the professional development if the customer success team and any new members.
• Assist the General Manager in their duties.
• Take responsibility for the overall performance of the customer success team and report into the general manager.
• Demonstrate flexibility to work across different roles/ duties as the team requires.

As a Customer Success Manager, the following would be advantageous:

• Proven ability to work on multiple projects simultaneously, with expertise in project planning and delivery.
• Exceptional verbal and written communication skills.
• Minimum of 2 years of management experience.
• Strong attention to detail.
• Excellent initiative and proactive problem-solving skills.
• Outstanding organisational skills, with the ability to guide customers effectively and ensure alignment between customer and company expectations.
• Experience in working in a SaaS environment
• Knowledge of helpdesk software
• ITIL Foundation (desirable but not essential)
• Experience of working in a start-up environment

Company Benefits:

• Flexible working hours (within 8am – 6pm)
• Flexible remote working (upon completion of probation, minimum 3 days a week in the office)
• Private Health Care
• Company Car Scheme
• Monthly Socials
• Company Days Out
• Company Pension
• Performance Bonus’
• Competitive salary

How to apply:

Interested candidates should submit their CV and a cover letter detailing their experience and suitability for the role to [email protected]

Guestia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.